North East Regional Tours is committed to protecting the privacy of our customers. This privacy-policy describes how we handle your personal information upon placing a booking with us & also how we use photographs and video footage of you if captured whilst on our tours.
North East Regional Tours collects, uses, and shares personal information to assist in creating the best possible product & outcome achievable for all of our tour passengers – in turn providing security & safety for us & for you.
USE OF INFORMATION North East Regional Tours uses customers personal information to: – provide our services – resolve disputes – collect fees – troubleshoot problems – encourage safe booking practices – support & enforce our policies – promotion of our tours/services via social media/website
COMMUNICATION AND PHOTOGRAPHY
You agree to allow us to use photographs and/or video footage while captured on your tour for promotional purposes, within our website and social media platforms. If you don’t wish to have your photograph featured, simply make this clear to us on the day of your booking verbally. Should there be any promotional material used without your consent that you would like removed please inform us both verbally & in writing on the below contact details so we can take action.
All photography is taken in a tasteful, fun manner that we encourage our customers to share and embrace by crediting North East Regional Tours.
North East Regional Tours retains personal information as permitted by law to resolve disputes and enforce our policies.
You can contact us by:
calling on 0455 139 998
post to PO Box 589, Yarrawonga, VIC 3730
We will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your query or complaint is resolved in a timely and appropriate manner.